Refund Policy.

We want you to know exactly what happens if the product is not right for you. This policy forms part of the Terms Of Service.

First Subscription Payment: 7-Day Window

• You may request a refund within 7 days of your first subscription payment.
• Approved first-payment refunds return 90% of the payment; 10% is retained to cover payment-processing and usage costs. There is no usage cap; you can use the Service fully during the window.
• To request one, contact the in-app Support inbox or the email on our website within the window and include the email on your account. Refunds are processed by our team, typically within 5 business days.
• A refunded subscription ends immediately: the plan is cancelled and any remaining monthly credits expire. Purchased top-up credits remain on your account and never expire.

Renewal Payments

Renewal charges are not covered by the 7-day window; it applies to the first subscription payment only. To stop future charges, cancel any time in Settings → Billing or via the Stripe billing portal; your plan stays active to the end of the paid period.

Top-Up Credit Packs

Top-up packs are non-refundable once purchased. They never expire and remain spendable on your account, including after a subscription ends.

Free Months And Promotions

Promotional periods (for example a first-month-free code) are not payments, so nothing is refundable for them. The 7-day window starts on your first paid invoice.

What Happens On A Failed Job

Separate from money refunds: if the Service cannot complete a build or research run you were charged credits for (for example an unreadable landing page or a provider failure) those credits are returned to your account automatically.

Contact

Refund requests go through the in-app Support inbox or the contact email listed at ppcblackbox.ai, and are handled by a person on our team.